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At 16×3 we are committed to providing reliable and efficient worldwide shipping for our personalized care products and DNA collection kits. This Shipping Policy outlines the key details of our shipping practices, including delivery times, shipping costs, and tracking information.

1. Shipping Coverage

We ship worldwide, delivering our DNA collection kits and personalized care products to customers in most countries. If you are located in a remote or restricted area, shipping availability may vary.

2. Shipping Costs

All shipping costs are included in the price of our products and services. There are no additional charges for shipping, regardless of your location.

3. Shipping Carriers

To ensure reliable and secure delivery, we partner with trusted shipping carriers, including:

  • DHL
  • FedEx
  • UPS
  • Other reputable logistics providers based on your location.

These carriers are selected for their proven track record of safe handling and timely delivery.

4. Processing and Delivery Times

4.1. Order Processing:

  • Orders are processed within 1–3 business days after confirmation of payment.
  • For DNA collection kits, dispatch typically occurs within 24 hours of order processing.

4.2. Estimated Delivery Times:

  • Europe: 3–7 business days.
  • North America: 5–10 business days.
  • Asia and Australia: 7–12 business days.
  • Rest of the World: 10–15 business days.

Delivery times may vary depending on your location and any unforeseen circumstances, such as customs delays.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s tracking system.
  • Use the tracking number to monitor the status and expected delivery date of your shipment.

6. Shipping Restrictions

  • We are unable to deliver to P.O. Boxes, military bases, or countries subject to trade restrictions.
  • Customers are responsible for ensuring their delivery address is correct and accessible.

7. Customs and Duties

  • All shipments are delivered with duties and taxes prepaid whenever possible.
  • In rare cases where local customs policies require additional charges, the recipient will be responsible for covering these costs.

8. Lost or Damaged Shipments

8.1. Lost Shipments:
If your shipment is delayed beyond the estimated delivery timeframe or appears lost, please contact us at support@16×3.com. We will work with the carrier to locate your package or issue a replacement if necessary.

8.2. Damaged Shipments:
If your order arrives damaged, please report the issue to us within 14 days of receiving the package. Include photos of the damage and packaging in your email. We will arrange for a replacement or refund as applicable.

9. Contact Information

For questions or concerns regarding shipping, please contact us:
Email: support@16×3.com

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