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Welcome to 16×3, a platform operated by Varando Limited, a company registered in Cyprus with registration number HE 440712. These Terms of Use govern your access to and use of our services, which include creating personalized care products based on DNA test results. Please read these Terms carefully before using our website or services.

1. Acceptance of Terms

By accessing or using the 16×3 website or services, you confirm that you have read, understood, and agreed to these Terms of Use, as well as our Privacy Policy. If you do not agree to these Terms, you must not use the website or our services.

2. Eligibility

You must be at least 18 years old to use our services. By using the platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement. If acting on behalf of another person (e.g., a minor), you confirm you have the legal authority to do so.

3. Services Provided

Varando Limited offers personalized care products tailored to individual DNA profiles. These products and services are designed solely for cosmetic and personal care purposes. They are not intended to diagnose, treat, cure, or prevent any disease and should not be relied upon as medical advice or a substitute for consultation with a healthcare professional.

4. User Responsibilities

When using the 16×3 platform, you agree to:

  • Provide Accurate Information: You must submit truthful and complete information during account registration, DNA sample submission, and communication with us. Providing inaccurate or false information may result in service disruption or termination.
  • Use Services Responsibly: Our services are intended for personal use only. You may not use our platform for commercial purposes, illegal activities, or to harm others.
  • Comply with Laws: You are responsible for ensuring that your use of our services complies with local, national, and international laws and regulations.

5. Ownership and Intellectual Property

  • Website Content: All text, images, designs, logos, software, and other content on the website are the property of Varando Limited or its licensors. Unauthorized reproduction, distribution, or derivative works are strictly prohibited.
  • Limited License: You are granted a non-transferable, revocable, and limited license to use the website for personal purposes. Any unauthorized use, including scraping, framing, or reverse-engineering of the website, is prohibited.

6. Submission of DNA Samples

By submitting a DNA sample, you agree to the following:

  • Ownership and Authority: You affirm that the sample is your own or that you have the legal right to submit it on behalf of another person. Misrepresentation may result in legal consequences.
  • Processing of Data: DNA samples will be analyzed in secure laboratories, and the results will be used solely to provide personalized care products in accordance with our Privacy Policy.
  • Retention of Data: Your DNA data will be retained only as necessary to fulfill the purposes outlined in our Privacy Policy. You may request deletion of your data at any time, subject to applicable laws.

7. Disclaimers

  • No Medical Advice: The services offered by Varando Limited are for personal care purposes only. They are not medical services and should not be used to diagnose or treat health conditions. Always consult a healthcare professional for medical concerns.
  • Accuracy of Recommendations: While we strive for precision in our DNA analysis and personalized product recommendations, we do not guarantee that the results or products will meet your expectations or requirements.

8. Limitation of Liability

To the maximum extent permitted by law, Varando Limited will not be liable for:

  • Direct or Indirect Losses: This includes but is not limited to loss of profits, data, or goodwill resulting from your use of the website or services.
  • Errors or Delays: We are not responsible for delays, interruptions, or inaccuracies in DNA analysis or product delivery caused by third-party services or unforeseeable events.

9. Payment and Refunds

9.1. Eligibility for Refunds

Refunds are available in the following situations:

9.1.1. Cancellations Before DNA Kit Shipment

  • If you cancel your order before the DNA collection kit has been shipped, you are eligible for a full refund of the purchase price.

9.1.2. Damaged or Defective DNA Kits

  • If the DNA collection kit you receive is damaged or defective, you may request a replacement or refund. Requests must be submitted within 14 days of receiving the kit, with photographic evidence of the damage.

9.1.3. Unusable or Incorrect Results

  • If your DNA analysis cannot be completed due to an error on our part or a defect in the kit, we will either:
    • Provide a replacement kit at no additional cost.
    • Issue a partial or full refund if no replacement is possible.

9.1.4. Failure to Deliver Products

  • If your personalized care products are not delivered within the timeframe specified at the time of purchase, you may request a refund for undelivered items.

9.1.5. Dissatisfaction With Products

  • Refunds for dissatisfaction with products are evaluated on a case-by-case basis. Requests must be made within 30 days of receiving the product, and the unused product must be returned in its original packaging.

9.2. Non-Refundable Situations

Refunds are not available in the following circumstances:

9.2.1. DNA Kits Already Used

  • Refunds cannot be issued once the DNA collection kit has been used, as it involves the processing of biological material.

9.2.2. Products Tailored to DNA Analysis

  • Personalized products created based on your DNA analysis are non-refundable unless defective or undelivered.

9.2.3. Failure to Provide Sample

  • Refunds are not issued if you fail to submit your DNA sample within the timeframe provided.

9.2.4. Change of Mind

  • Refunds will not be issued for orders canceled after the DNA analysis has commenced or products have been prepared.

9.3. Refund Request Process

To request a refund, follow these steps:

9.3.1. Contact Us

  • Email us at support@16×3.com with your order details, reason for refund, and any supporting evidence (e.g., photos of damaged items).

9.3.2. Assessment of Request

  • We will review your request within 5 business days and notify you of the outcome.

9.3.3. Return of Items

  • If a return is required, you must send the item(s) to the address provided in our response. You are responsible for return shipping costs unless the item is defective or incorrect.

9.3.4. Refund Processing

  • Approved refunds will be processed within 7–10 business days via the original payment method.

9.4. Exceptions and Special Cases

9.4.1. Promotions and Discounts

  • Products purchased during promotions or with discounts may be refunded at the promotional price.

9.4.2. Subscription Services

    • For subscription-based products, cancellations and refunds will be handled in accordance with the terms outlined in the subscription agreement.

10. User Accounts

You are responsible for safeguarding your account credentials. By creating an account, you agree to:

  • Maintain Confidentiality: Protect your username and password from unauthorized access.
  • Notify of Unauthorized Use: Contact us immediately if you suspect any unauthorized activity on your account.
  • Liability for Account Activity: You are responsible for all activity conducted through your account unless proven otherwise.

11. Termination

Varando Limited reserves the right to suspend or terminate your account or access to services if you:

  • Violate these Terms of Use.
  • Engage in fraudulent or harmful activities.
  • Fail to comply with applicable laws or regulations.

Termination does not absolve you of any outstanding payment obligations or liability for previous actions.

12. Changes to Terms

We may revise these Terms periodically to reflect changes in our services, operations, or legal requirements. The most current version will be posted on the website, and significant updates will be communicated to users. Continued use of the website or services constitutes acceptance of revised Terms.

13. Governing Law

These Terms of Use are governed by the laws of Cyprus. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of Cyprus.

14. Contact Us

For any questions or concerns about these Terms, please contact us:
Email: support@16×3.com

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